At Noura Arts, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not fully happy with your item, we offer a straightforward return and refund process.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original condition, and in its original packaging.
  • The return must be requested within [insert return window, e.g., 30 days] of receiving your order.
  • Custom or personalized items are non-returnable unless they arrive damaged or defective.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Send an email to our customer service at [insert contact email] with your order number and reason for the return.
  2. Prepare the Item: Ensure the item is in its original condition, along with any accessories, documentation, or packaging.
  3. Ship the Item: We will provide you with the return shipping address. Please securely package the item and ship it back using a trackable method.

3. Return Shipping

  • Return shipping costs are the responsibility of the customer unless the item arrives damaged, defective, or there was a mistake on our end.
  • For items that arrive damaged, we will cover the return shipping costs. Please provide photographic evidence of the damage when requesting a return.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:

  • Refund Method: Your refund will be processed and automatically applied to your original method of payment.
  • Refund Timeframe: Refunds typically take [insert timeframe, e.g., 5-7 business days] to appear in your account, depending on your payment provider.

Please note that shipping charges are non-refundable unless the return is due to a mistake on our part (e.g., wrong or damaged item).

5. Exchanges

We do not offer direct exchanges at this time. If you wish to exchange an item, we recommend returning it for a refund and placing a new order for the desired item.

6. Items Not Eligible for Return

  • Custom or personalized items
  • Sale or clearance items
  • Items without original packaging or not in original condition

7. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at [insert contact email] with your order number and photos of the damage. We will work with you to resolve the issue promptly and offer a refund or replacement.

Contact Us

If you have any questions or concerns about our return and refund policy, please feel free to contact our customer service team at:

  • Email: [Support@nouraarts.com]
  • Phone: [Insert Phone Number]